Photos: Getty Images/Andersen Ross
A range of software tools for fleet managers allows for 21st-century management of fleet maintenance. OnCommand Service Information®, an online portal offered by IC Bus, is an essential tool for those technicians, says Matthew Krump, customer service marketing manager at Navistar.
“OnCommand streamlines repair troubleshooting and provides access to vital maintenance and repair information,” Krump says. “The system’s real-time updates allow for quicker diagnostics and repairs, which leads to increased uptime.” Here are the system’s key features.
Fleet Information Request Tool
Organized by vehicle identification number, this tool gives users access to at-a-glance information about their entire fleet, including model, engine, warranty start dates, open recalls, and component serial numbers. The data is displayed into a single spreadsheet, so the information is comprehensive and easily searchable.
iKnow Diagnostic Database
This intuitive, searchable database allows bus owners and technicians to search by mechanical problem, taking the guesswork out of repair diagnostics. “iKNow is a great place to reference articles related to solving a particular problem,” says Krump. “It’s sort of like WebMD for buses.”
OnCommand Parts Info
One-stop-shopping for parts is possible with the OnCommand database. The application lets users access illustrated breakdowns of vehicle parts so they can easily identify the correct item. Users can build a parts list, get an estimate, and submit orders to their local IC Bus dealer directly through the site.
Service and repair information for IC Bus models are accessible when users search by VIN, model, engine, vendor and more. Resources including original manuals, electrical diagrams, and warranty coverage are available, as well as compiled vehicle recall histories.