Take action on real-time information. Take control with OnCommand®.

Control costs, gain valuable technical expertise, and put the status of your vehicles at your fingertips with OnCommand®—a powerful set of tools and resources for maximizing uptime and operational efficiency. Whether you operate one bus or an entire fleet, you’ll have access to remote diagnostics that keep you one step ahead of maintenance and repair and ensure the safety of your drivers and passengers.

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OnCommand® Parts Information

The road is unforgiving. And while your IC Bus® can handle almost anything, wear and tear happens. And sooner or later parts need to be replaced. To maximize uptime, you need to quickly and easily locate the right parts—the ones specifically meant for your vehicle.

OnCommand® Parts Information is a customized portal that provides service technicians with instant access to your vehicle’s parts lists, giving them the exact information they need for repair, while eliminating the risk of mistakes and delays—all so you can get back up, out, and on the road.

Locate and order parts quickly and easily for your entire IC Bus® fleet

  • Complete vehicle line-set ticket information as it was originally ordered
  • Utilize figure, keyword, part number, and visual search tools
  • Access All-Makes parts programs
  • Cross-reference searches for vendor and OEM part numbers
  • Create custom parts lists
  • View actual customer pricing
  • Check parts availability at IC Bus® distribution centers
  • Automatically document and store your activity by VIN number

Contact your local IC Bus dealer for more information.

OnCommand® Connection

Connect your entire fleet through a single portal.

The first (and only) all-makes diagnostic system, OnCommand™ Connection improves uptime and reduces the total cost of ownership by enabling you to monitor and manage vehicle health across your entire fleet.

  • Monitor and track your fleet in real time with advanced remote diagnostics
  • Rely on all-makes, all-models telematics to simplify data transmission
  • Replace paper-based DVIR with electronic, tablet-based efficiency
  • Generate health reports with easily referenced fault codes
  • Develop action plans for more efficient maintenance and repair
  • Create customized alerts based on severity
  • Enable wireless engine programming without a service visit

OnCommand® Service Information

Improve the ease, speed and accuracy of repairs with our VIN-based information system.

How fleet managers and technicians make the most of OnCommand® Service Information:

  • With their subscription, technicians gain real-time, up-to-date VIN-based service and parts information for any IC Bus
  • Technical information is easily located by major component group, model, vendor, engine, and feature code
  • Service manuals and bulletins are illustrated and include repair, overhaul, troubleshooting tips, and diagnostic information
  • The iKnow technical database allows service article searches by entering symptom terms and/or descriptions

Contact your local IC Bus® dealer for more information.

OnCommand® Repair Advocate

With the OnCommand® Repair Advocate program, every bus repair is assigned a case file that is posted to your online portal, offering at-a-glance information about the progress and details of each repair taking place on all your enrolled buses across the IC Bus® service network. This means you get greater access to monitor repairs, and to communicate with the repair facilities and Repair Advocate team—all so you can more effectively manage your school bus fleet operations.

  • Review repair history and identify any open campaigns, recalls, or calibration updates with the service location
  • Attach a comprehensive health report about your vehicle to the online case file
  • Monitor the case file and work with the service location to help coordinate repair support
  • Coordinate Navistar parts and technical and field support, as needed
  • Help facilitate timely communications and repair progress updates via the case file

Contact your local IC Bus dealer for more information.

OnCommand® Service Partner

Get expedited service and fixed labor hours for specific repairs

  • Basic initial diagnostic advisories performed in hours versus days
  • Consistent, accurate, and detailed estimates, as well as inspections and authorizations
  • Guaranteed fixed, fair, and consistent labor times on common maintenance and repair
  • 12-month warranty on all parts and labor
  • Online portal for instant access to estimates, repair status updates, communication tools, and labor-time directories

Contact your local IC Bus dealer for more information.

OnCommand® Education

Teach your directors and technicians how to maximize uptime and minimize maintenance costs.

  • Enroll an unlimited number of students
  • Track student progress for all courses taken and completed
  • Designate administrators to access your students’ records
  • Generate course completion certificates
  • Access courses online or at any of the nine training centers in North America

Contact your local IC Bus dealer for more information.

OnCommand® Parts Return Program

Turn obsolete and overstock parts into real working capital.

  • • Enjoy flexible purchase options
  • Receive up to 100% of returned parts as purchasing credit
  • Access more than 700,000 part numbers across the IC Buses dealer network
  • Utilize monthly reports to chart growth and earn-back percentages

Contact your local IC Bus dealer for more information.

Rely on support that never stops.

Maximize uptime and lower your cost of ownership. You have 1,000 service locations in North America, eight distribution centers supplying quality parts, and one number to call.

Take control of your fleet with a single click.